ITIL Intermediate Service Transition Training and certification

About The Event

OVERVIEW

Service Transition is the set of activities/processes that work within the requirements defined in Service Strategy, encoded in Service Design are realized in Service operation, while controlling risk of failure and disruption.

The ST processes combine the practices of Release management, Program/Project Management and Risk Management.

• The purpose of ST is to ensure that new/changed services meet the expectations of the business as documented by the SS and SD phases.
• The objectives are:
• Plan/manage efficient/effective service changes
• Risk management for all service changes (new, changed, retired).

 COURSE OUTLINE

The course content of ITIL Intermediate ST:

• Introduction to service transition
• Service transition principles
• Service transition processes
• Managing people through service transitions
• Organizing for service transition
• Technology considerations
• Implementing and improving service transition
• Challenges, critical success factors and risks.

 BENEFITS

Accurate estimates (cost, time, resource, risk)

• Greater change volume
• Standard practices are easier to adopt and follow; share across projects and services
• Reduce delays from the unexpected or dependencies
• Reduce effort in managing ST test/pilots
• Improve stakeholder expectations and confidence
• Ensure new/changed service is maintainable and cost-effective
• Improved control of Cis/service assets.

 WHO SHOULD ATTEND

• An IT professional working in roles associated with transitioning services into live operation within a service-based business model.
• Require a detailed understanding of Service Transition principles, Processes, and activities.
• Are working in, or about to enter, an IT Service Transition environment.
• Require a detailed understanding of ITIL Service Transition.

 EXAM INFORMATION

At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

• Exam Duration: 90 Minutes
• Exam Format: Multiple Choice, scenario based gradient scored question
• Exam Pass Mark: 70%
• Level of Qualification: Intermediate
• Electronic Devices Permitted: No
• Open Book: No
• No. of questions: 8

DELIVERABLES

• 16 hours of instructor led classroom training
• ITIL intermediate ST exam
• 100% Pass guarantee
• Hard copy of the material
• Softcopy of ITIL ST material
• E- certificate
• Highly competent and ITIL Expert certified trainers
• Free refreshment classes within 6 months

ABOUT TRAINER

Trainer has 23+ years work experince with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate 
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master

WiseLearner IT Services LLP